Your Signature
Last Updated: 12 October 2026
At Your Signature, we want every order to reach you safely and make your special moments even more meaningful. This policy explains how we process and deliver orders placed through our website.
1. Delivery Locations
Your Signature currently offers delivery within India, subject to service availability at the customer’s location.
Delivery availability will depend on the serviceability of the provided PIN code and the arrangements available for the order.
2. Order Processing
Orders are processed after the required order details have been received and verified.
Personalised products and customised gift hampers may require additional preparation time, depending on the product and personalisation requested.
Order processing may also depend on product availability and payment confirmation, where applicable.
3. Delivery Timelines
Estimated delivery timelines, where available, will be communicated during checkout or through our order communication process.
Delivery times may vary depending on the destination, product preparation requirements, courier availability, and other circumstances.
We will make reasonable efforts to deliver orders within the estimated timeframe. However, unexpected delays may occur due to weather conditions, logistical disruptions, public holidays, or other circumstances beyond our reasonable control.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout or communicated before the order is confirmed.
Any additional delivery-related charges applicable to an order will be communicated to the customer before purchase, wherever required.
5. Order Tracking
Where tracking facilities are available, tracking details may be shared with customers once their orders have been dispatched.
Customers can use the provided tracking information to check the progress of their delivery.
6. Delivery Address and Contact Details
Customers are responsible for providing a complete and accurate delivery address, PIN code, and contact number when placing an order.
Your Signature will not be responsible for delivery difficulties caused by incorrect or incomplete information supplied by the customer, subject to applicable law.
If an address or contact detail needs to be corrected after an order is placed, please request the change as soon as possible. Changes may not be possible once an order has been dispatched.
7. Cash on Delivery (COD)
Cash on Delivery is available for eligible orders, subject to the options displayed during checkout and the applicable delivery arrangements.
For COD orders, customers must pay the amount communicated at checkout when the order is delivered.
COD availability may vary depending on the delivery location, order value, product type, and courier service. Any applicable restrictions or additional charges will be communicated before the order is placed.
8. Delayed, Failed or Unsuccessful Deliveries
If a delivery is delayed, unsuccessful, or returned to the sender, we will review the circumstances and determine the appropriate next steps.
Customers may be contacted to confirm their delivery details or arrange another delivery attempt where available.
Any additional shipping charges, order cancellation, or refund arrangements will be handled according to the circumstances, our applicable policies, and Indian law.
9. Damaged or Incorrect Deliveries
If your order arrives damaged, defective, or incorrect, please report the issue as soon as reasonably possible and provide your order details and supporting photographs or videos where appropriate.
Eligible requests will be reviewed in accordance with our Return & Refund Policy and applicable consumer-protection laws.
10. Policy Updates
Your Signature may update this Shipping & Delivery Policy when necessary. Any revised version will be published on this page with an updated revision date.
Your Signature — A Little Piece of You.
Every order carries a little piece of you, and we want it to reach you with care.