Your Signature
Last Updated: 12 October 2026
At Your Signature, we want every gift to make your special moments meaningful. We take care to prepare our personalised products and gift hampers according to the details provided by our customers.
This policy explains the conditions under which returns, replacements, and refunds may be requested for purchases made through our website.
1. Return Eligibility
We accept return or replacement requests for products that arrive damaged, defective, incorrect, or materially different from the product ordered, subject to assessment and applicable law.
Since many of our products are personalised or customised, we generally do not accept returns simply because a customer changes their mind or no longer requires the product, except where required by applicable law.
Nothing in this policy limits your statutory consumer rights.
2. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or incorrectly prepared, please notify us as soon as reasonably possible after delivery.
To help us review your request, please provide:
- Your order number, if available.
- A brief description of the issue.
- Clear photographs or videos showing the product and, where relevant, its packaging.
Please retain the product and packaging until your request has been reviewed.
Depending on the circumstances, we may offer a replacement, repair, refund, or another appropriate resolution in accordance with applicable law.
3. Personalised Products and Gift Hampers
Personalised products are created using details supplied by customers, such as names, initials, dates, and messages.
Customers are responsible for checking their personalisation details before placing an order.
A return or refund may not be available solely because incorrect details were supplied by the customer or the customer changed their mind after the product was personalised, except where required by applicable law or where the issue resulted from an error attributable to us.
For gift hampers, missing, damaged, or incorrect items will be assessed according to the circumstances and applicable legal requirements.
4. Refund Eligibility
Refunds may be provided where an eligible return is accepted, a product issue warrants a refund, or a refund is otherwise required by applicable law.
Approved refunds for online payments will generally be issued through the original payment method where feasible.
For Cash on Delivery (COD) orders, customers may be asked to provide appropriate bank account or other payment details through a secure process to receive an approved refund.
We will communicate any necessary steps for processing your refund.
5. Shipping Charges
The treatment of shipping charges will depend on the reason for the return or refund and applicable law.
Where a product is damaged, defective, incorrectly supplied, or otherwise qualifies for a legal remedy, customers will not be denied their applicable rights merely because shipping charges were incurred.
6. Important Information
We encourage customers to check their order details and personalisation choices carefully before completing a purchase.
All return and refund requests will be reviewed fairly, taking into account the circumstances of the order and applicable Indian consumer-protection laws.
Your Signature reserves the right to update this policy when necessary. Any revised version will be published on this page with an updated revision date.
Your Signature — A Little Piece of You.
Thank you for allowing us to be part of your meaningful moments.